  {"id":125,"date":"2015-03-10T10:01:46","date_gmt":"2015-03-10T15:01:46","guid":{"rendered":"http:\/\/www.marshall.edu\/it\/?page_id=125"},"modified":"2025-09-29T20:10:56","modified_gmt":"2025-09-30T00:10:56","slug":"it-service-desk","status":"publish","type":"page","link":"https:\/\/www.marshall.edu\/it\/departments\/it-service-desk\/","title":{"rendered":"MUIT Service Desk"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-19582\" src=\"https:\/\/www.marshall.edu\/it\/files\/Service-Desk-Flyer-2.1.png\" alt=\"\" width=\"1122\" height=\"587\" srcset=\"https:\/\/www.marshall.edu\/it\/files\/Service-Desk-Flyer-2.1.png 1200w, https:\/\/www.marshall.edu\/it\/files\/Service-Desk-Flyer-2.1-300x157.png 300w, https:\/\/www.marshall.edu\/it\/files\/Service-Desk-Flyer-2.1-1024x536.png 1024w\" sizes=\"auto, (max-width: 1122px) 100vw, 1122px\" \/><\/p>\n<p>The 福利理伦 Information Technology (MUIT) Service Desk offers extensive technical support to the University community across multiple platforms. Assistance is available in person, by phone, live chat, and self-service through myMU.\u00a0 Common requests include help with accounts, MU WiFi connectivity, mobile email setup, and software access. A full list of services is available in the service catalog. Extended hours 7 days a week provides support to meet the University\u2019s technology needs.<\/p>\n<p>&nbsp;<\/p>\n<h2>Contact Us<\/h2>\n<div class=\"marsha-row mt-4 mb-4 flex flex-wrap -mx-2 lg:-mx-6  justify-start border-0 border-gray-100 first:mt-0\">\n\t\n<div class=\"columns w-full lg:w-4\/12  lg:px-6    mt-6\">\n<div class=\"\">\n<div class=\"icon-box flex flex-col\">\n\t<a class=\"block bg-green h-full text-white hc:text-gray-900 contrast-more:text-gray-900 group py-8 px-6 rounded-2xl no-underline transition-all duration-300 ease-out hover:shadow-xl hover:shadow-green\/25 relative overflow-hidden w-full\" href=\"https:\/\/mymu.marshall.edu\/s\/contactsupport\">\n\t\t\t\t\t<div class=\"bg-white\/15 text-white w-18 h-18 mx-auto mb-5 rounded-full flex items-center justify-center transition-all duration-300 ease-out group-hover:bg-white\/25\">\n\t\t\t\t<svg data-slot=\"icon\" class=\"text-white h-10 w-10\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"20\" height=\"14\" x=\"2\" y=\"3\" rx=\"2\"><\/rect><line x1=\"8\" x2=\"16\" y1=\"21\" y2=\"21\"><\/line><line x1=\"12\" x2=\"12\" y1=\"17\" y2=\"21\"><\/line><\/svg>\n\t\t\t<\/div>\n\t\t\n\t\t<span class=\"block text-xl font-bold uppercase tracking-wider w-full text-center mb-2\">Self-Service Support<\/span>\n\n\t\t<span class=\"bg-white\/15 text-white w-8 h-8 rounded-full flex items-center justify-center mx-auto mt-4 transition-all duration-300 ease-out group-hover:translate-x-1\">\n\t\t\t<svg class=\"w-4 h-4\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>\n\t\t<\/span>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"columns w-full lg:w-4\/12  lg:px-6    mt-6\">\n<div class=\"\">\n<div class=\"icon-box flex flex-col\">\n\t<a class=\"block bg-green h-full text-white hc:text-gray-900 contrast-more:text-gray-900 group py-8 px-6 rounded-2xl no-underline transition-all duration-300 ease-out hover:shadow-xl hover:shadow-green\/25 relative overflow-hidden w-full\" href=\"tel:3046963200\">\n\t\t\t\t\t<div class=\"bg-white\/15 text-white w-18 h-18 mx-auto mb-5 rounded-full flex items-center justify-center transition-all duration-300 ease-out group-hover:bg-white\/25\">\n\t\t\t\t<svg data-slot=\"icon\" class=\"text-white h-10 w-10\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M13.832 16.568a1 1 0 0 0 1.213-.303l.355-.465A2 2 0 0 1 17 15h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2A18 18 0 0 1 2 4a2 2 0 0 1 2-2h3a2 2 0 0 1 2 2v3a2 2 0 0 1-.8 1.6l-.468.351a1 1 0 0 0-.292 1.233 14 14 0 0 0 6.392 6.384\"><\/path><\/svg>\n\t\t\t<\/div>\n\t\t\n\t\t<span class=\"block text-xl font-bold uppercase tracking-wider w-full text-center mb-2\">Speak with Us<\/span>\n\n\t\t<span class=\"bg-white\/15 text-white w-8 h-8 rounded-full flex items-center justify-center mx-auto mt-4 transition-all duration-300 ease-out group-hover:translate-x-1\">\n\t\t\t<svg class=\"w-4 h-4\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>\n\t\t<\/span>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"columns w-full lg:w-4\/12  lg:px-6    mt-6\">\n<div class=\"\">\n<div class=\"icon-box flex flex-col\">\n\t<a class=\"block bg-green h-full text-white hc:text-gray-900 contrast-more:text-gray-900 group py-8 px-6 rounded-2xl no-underline transition-all duration-300 ease-out hover:shadow-xl hover:shadow-green\/25 relative overflow-hidden w-full\" href=\"https:\/\/www.marshall.edu\/it\/tec\/drinko-1st-floor\">\n\t\t\t\t\t<div class=\"bg-white\/15 text-white w-18 h-18 mx-auto mb-5 rounded-full flex items-center justify-center transition-all duration-300 ease-out group-hover:bg-white\/25\">\n\t\t\t\t<svg data-slot=\"icon\" class=\"text-white h-10 w-10\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"><\/path><path d=\"M16 3.128a4 4 0 0 1 0 7.744\"><\/path><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"><\/path><circle cx=\"9\" cy=\"7\" r=\"4\"><\/circle><\/svg>\n\t\t\t<\/div>\n\t\t\n\t\t<span class=\"block text-xl font-bold uppercase tracking-wider w-full text-center mb-2\">In Person - Drinko 141<\/span>\n\n\t\t<span class=\"bg-white\/15 text-white w-8 h-8 rounded-full flex items-center justify-center mx-auto mt-4 transition-all duration-300 ease-out group-hover:translate-x-1\">\n\t\t\t<svg class=\"w-4 h-4\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>\n\t\t<\/span>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\n<p>Chat live with one of our technicians on any of our MUIT websites.<\/p>\n<div class=\"marsha-row mt-4 mb-4 flex flex-wrap -mx-2 lg:-mx-6  justify-start border-0 border-gray-100 first:mt-0\">\n\t\n<div class=\"columns w-full lg:w-8\/12  lg:px-6    mt-6\">\n<div class=\"\">\n\n<h2>News<\/h2>\n<div><div class=\"first:border-t-0 border-t border-gray-100 py-4\"><a href=\"https:\/\/www.marshall.edu\/it\/2025\/08\/18\/firewall-replace-081825\/\" title=\"[SERVICE CHANGE] Network Firewall Replacement (8\/31 and 9\/1)\">[SERVICE CHANGE] Network Firewall Replacement (8\/31 and 9\/1)<\/a><span class=\"block text-sm uppercase text-gray-500 mt-2 font-semibold\">August 18, 2025<\/span><span class=\"block mt-2\">福利理伦 Information Technology will be replacing the network firewall ...<\/span><\/div><div class=\"first:border-t-0 border-t border-gray-100 py-4\"><a href=\"https:\/\/www.marshall.edu\/it\/2025\/08\/18\/bannerupgrade082925\/\" title=\"[Service Upgrade]: Banner Upgrade (8\/29)\">[Service Upgrade]: Banner Upgrade (8\/29)<\/a><span class=\"block text-sm uppercase text-gray-500 mt-2 font-semibold\">August 18, 2025<\/span><span class=\"block mt-2\">福利理伦 Information Technology will be performing upgrades to Banner ...<\/span><\/div><div class=\"first:border-t-0 border-t border-gray-100 py-4\"><a href=\"https:\/\/www.marshall.edu\/it\/2025\/08\/11\/passwordchange-081125\/\" title=\"[IMPORTANT IT SERVICE NOTIFICATION]:  Effective Change to Your University Password\">[IMPORTANT IT SERVICE NOTIFICATION]:  Effective Change to Your University Password<\/a><span class=\"block text-sm uppercase text-gray-500 mt-2 font-semibold\">August 11, 2025<\/span><span class=\"block mt-2\">What\u2019s Changing?\nOn May 13, 2025, 福利理伦 Information Technology (MUIT) ...<\/span><\/div><\/div>\n<a class=\"btn btn-green\" href=\"https:\/\/www.marshall.edu\/it\/category\/mainnews\/\">VIEW MORE NEWS<\/a>\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>The 福利理伦 Information Technology (MUIT) Service Desk offers extensive technical support to the University community across multiple platforms. Assistance is available in person, by phone, live chat, and self-service through myMU.\u00a0 Common requests include help with accounts, MU WiFi connectivity, mobile email setup, and software access. A full list of services is available in<\/p>\n","protected":false},"author":376,"featured_media":0,"parent":103,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sidebar-left.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-125","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/users\/376"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":16,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/125\/revisions"}],"predecessor-version":[{"id":19584,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/125\/revisions\/19584"}],"up":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/103"}],"wp:attachment":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/media?parent=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}