Information Technology /it Thu, 26 Feb 2026 19:43:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 [SERVICE CHANGE] Network Firewall Replacement (8/31 and 9/1) /it/2025/08/18/firewall-replace-081825/ Mon, 18 Aug 2025 19:33:28 +0000 /it/?p=19386 Information Technology will be replacing the network firewall from Sunday, August 31st, 2025, at 7:00 AM through Monday, September 1st, 2025, at 12:00 PM. During this period, users may experience intermittent connectivity issues with the on-campus wired and wireless networks, as well as disruptions to technology systems dependent on the university network (including Banner, MILO, Cameyo, Degree Works, MUBERT, and others).

WHAT ACTION DO I NEED TO TAKE? No additional action will need to be taken at this time. If you have an issue after the upgrade, please contact the MUIT Service Desk.

For Additional Information and Technical assistance please contact:

MUIT Service Desk

  • Submit a Ticket–
  • Stop By the MUIT Service Desk – 1stfloor Drinko Library, Room 141
  • Give us a call – Telephone: 304-696-3200
  • Live Chat – on any MUIT webpage www.marshall.edu/it
]]> [Service Upgrade]: Banner Upgrade (8/29) /it/2025/08/18/bannerupgrade082925/ Mon, 18 Aug 2025 16:25:37 +0000 /it/?p=19383 Information Technology will be performing upgrades to Banner on Friday, August 29th, 2025, and Saturday, August 30th, 2025. Banner, including Banner Self Service (aka MILO), will not be available during this time.

WHAT ACTION DO I NEED TO TAKE?

No additional action will need to be taken at this time.  If you have an issue after the upgrade, please contact:

MUIT Service Desk

  • Submit a Ticket–
  • Stop By the MUIT Service Desk – 1stfloor Drinko Library, Room 141
  • Give us a call – Telephone: 304-696-3200
  • Live Chat – on any MUIT webpage www.marshall.edu/it
]]> [IMPORTANT IT SERVICE NOTIFICATION]: Effective Change to Your University Password /it/2025/08/11/passwordchange-081125/ Mon, 11 Aug 2025 16:09:08 +0000 /it/?p=19380 What’s Changing?

On May 13, 2025, Information Technology (MUIT) updated the marshall.edu password standard for all new and changed passwords, enhancing security and aligning with university policy ITP-1 guidelines and best practices. (www.marshall.edu/policies) Below are the updated requirements:

Updated Password Requirements:

  • Minimum length: 12 characters
  • Must include at least three of the following:
  • Uppercase letter
  • Lowercase letter
  • Number
  • Special character (! *$%)
  • Must be unique and different from any previously used password
  • The last 500 passwords will be remembered (previous passwords cannot be reused)
  • Account lockout: 10 minutes after five consecutive failed login attempts
  • No maximum password age (passwords will not expire unless changed by the user)

Action Needed:

If you have not changed your Marshall account password since May 13, 2025, beginning Tuesday, September 9, 2025, your account may prompt you to complete a password reset upon the next sign in. You’ll receive an email indicating when the change will officially take place.

You may proactively change your password today by following the directions found on . Once your password has been changed, you will use this new password for logging onto Marshall computers and services.

This is a one-time change, and you will NOT be asked to update your password again through this process.

Security Tip:

Legitimate MUIT password change notices:

  • Come from marshall.edu e-mail address
  • Are announced in advance
  • Direct you to official marshall.edu webpages

Phishing attempts often:

  • Create urgency (“change it now or lose access”)
  • Use unfamiliar sender addresses or domains
  • Link to non-marshall.edu sites

When in doubt, check first: Contact the MUIT Service Desk (contact information below) before clicking suspicious links or entering your credentials.

Additional Support:

For Additional Information and Technical assistance please contact:

MUIT Service Desk

  • Submit a Ticket–
  • Stop By the MUIT Service Desk – 1stfloor Drinko Library, Room 141
  • Give us a call – Telephone: 304-696-3200
  • Live Chat – on any MUIT webpage www.marshall.edu/it
]]> [Service Provider Maintenance]: Poll Everywhere /it/2025/06/20/service-provider-maintenance-poll-everywhere/ Fri, 20 Jun 2025 15:53:25 +0000 /it/?p=19009 Description of Outage:
Poll Everywhere will undergo scheduled maintenance onSaturday, July 5, from 9:00 pm to 11:00 pm. During this time, the platform will be temporarily unavailable as they upgrade the systems.
There’s no action needed on your end. This upgrade won’t affect your data, settings, or activities—everything will remain just as you left it.
]]> [SERVICE CHANGE] Department & Phone Number Sync to M365 from Banner /it/2025/06/06/service-change-department-phone-number-sync-to-m365-from-banner/ Fri, 06 Jun 2025 17:49:59 +0000 /it/?p=19005 What’s Happening:
ٲپԲ June 16th, the department and phone number attributes will be automatically updated from Banner into M365 Active Directory every 2 hours.
What to Expect:
  • Your M365 Contact Information will synchronize with your name, title, department, and phone number originating from Banner.
  • If you notice your phone number is incorrect in M365, please update your information using the
  • For departmental changes, utilize the appropriate PAR by employee type (faculty, staff, student, etc.) All Forms – Human Resource Services
Note for School of Medicine Employees:
SOM employees can use the Banner Employee Data Corrections Request Form to update their phone number. However, supervisor aԻ working title changes must be coordinated through your respective leadership.
]]> [UPGRADE]: Course Evaluation Platform Upgrade /it/2025/06/06/upgrade-course-evaluation-platform-upgrade/ Fri, 06 Jun 2025 12:51:22 +0000 /it/?p=19007 Description:
Information Technology will be migrating the Anthology Course Evaluation software to a cloud hosted service onJune 23, 2025.

What to Expect:
The Course Evaluation service will be unavailable between7:00 am to 8:00 AM on Sunday, June 22, 2025,during the MUIT maintenance window. Once the system is migrated, the Course Evaluations link in MyMU will be updated to direct to the new platform. The functionality of the service will remain unchanged, and the user experience will stay the same.

]]> Upcoming Verizon Wireless Service Impact – Holderby Hall Demolition /it/2025/05/28/upcoming-verizon-wireless-service-impact-holderby-hall-demolition/ Wed, 28 May 2025 18:35:24 +0000 /it/?p=18992 What’s Happening:
As part of the planned demolition of Holderby Hall, Verizon Wireless will be removing the cellular tower currently located on the building’s rooftop.

What to Expect:
Verizon Wireless customers may experience reduced cellular coverage in and around ’s Huntington Campus

]]> [Action Required]: Wireless Certificate Update (05/25/25) /it/2025/05/15/action-required-wireless-certificate-update-05-25-25/ Thu, 15 May 2025 14:46:44 +0000 /it/?p=19002  Sunday, May 25th, 2025,  Information Technology will replace the certificate used to verify the authenticity of the wireless authentication servers. To keep user credentials safe, certificate authorities require these certificates to be renewed every 12 months.
WHAT ACTION DO I NEED TO TAKE?
  1. After Sunday, May 25th, remove/forget MU_Guest, MU WiFi, and eduroam networks
  2. If you see “Connect using a certificate,” please click this option, otherwise log back in to MU WiFi with your full Marshall email as the username and password.

  1. When you connect to “MU WiFi” after the certificate is renewed, you may be asked to verify and accept the new certificate. The process for verifying and accepting the new certificate varies by device and the operating system installed on the device.
  2. Instructions to accept the new certificate for the most common devices and operating systems can be found on our website. Please make note, you may also need to “forget” your network settings for MU WiFi and reconnect. If you continue to have connection issues, you can also try the troubleshooting tips on our Wi-Fi troubleshooting page.
WHAT IF I DO NOT COMPLETE THESE STEPS?
Failure to renew the certificate could result in the inability of your device to connect to the wireless network.
]]> [INFOSEC ADVISORY]: AVOIDING CURRENT PHISHING ATTEMPTS /it/2025/05/13/phishing/ Tue, 13 May 2025 15:30:07 +0000 /it/?p=18988 Critical Notice:
This morning mass phishing emails (see below) were sent out to Faculty, Staff, and Students from a compromised account. If you went to the link within the email and entered your information, please remain vigilant as the attacker will likely attempt to contact you.
If at any point you were asked to enter your MU password,please change it immediately by going toSelf-Service Password Reset (marshall.edu). Also remember to NEVERgive away your Multi Factor Authentication code!
Email Scams demand heightened vigilance:
  1. Job scams frequently ensnare victims under the guise of harmless interactions, but their ulterior motive often revolves around procuring banking information. Remain alert to these deceptive approaches, particularly those urging you to procure gift cards.
  2. Invoice scams present themselves from diverse senders. The objective is to deceive recipients into believing an urgent invoice necessitates immediate payment.
  3. Credential theft scams deploy strategies aimed at persuading individuals to surrender their login credentials willingly. Watch for urgent notifications implying account termination or mailbox capacity issues, tactics commonly utilized by these schemes. Beware that the sign-in pages used often are Google Forms.
]]> [Planned Outage] Banner Upgrade Scheduled for May 18, 7 AM to 12 PM /it/2025/05/05/planned-outage-banner-upgrade-scheduled-for-may-18-7-am-to-12-pm/ Mon, 05 May 2025 14:43:04 +0000 /it/?p=18998 Description of Outage:
Marshall Information Technology will be performing planned upgrades to the Banner system onSunday, May 18, 2025. TheBanner productionenvironment will be unavailable from7:00 AM to 12:00 PMon Sunday, May 18th, 2025.
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